A single point of contact 24/7
For many companies, delivering Service Desk solutions such as incident management or administration to staff members on a 24/7 basis is cost-prohibitive, or relies on the complex networks of on-call systems. These challenges have been increasing as organizations respond to the move towards flexible working.
APSU believes Service Desks are at the core of delivering efficient IT to an organization, as they are seen as the “face of IT”. Through the use of APSU’s Service Desk services, organizations can extend the capabilities delivered to end users while ensuring a consistently high level of service delivery.
APSU’s Service Desk solutions are delivered to customers across the US exclusively from our US-based operations centers.
APSU Service Desk can integrate with your existing Service Management tools, or provide a platform for you.
APSU has a range of flexible Service Desk products delivering service when you need it, or extending your internal capability. This includes full 24/7, business hours only, out of hours only, and even overflow or Ad-hoc coverage.
APSU Service Desk can answer the call as your organization, appearing to callers as being an internal function.
Through our professional services capability APSU can extend this service to create processes on your behalf to bring a consistent approach to issue resolution.
Ask about our Managed Service Desk service
So that we can engage with you effectively, please click the Learn More button to provide us with some basic information about your current platform and goals so that we can determine where our expertise can help you.